Additional guidance and resources about what we do, how to build strong and effective processes and how to prevent or minimise misconduct or maladministration in public administration.

About Ombudsman SA - Information Sheet (PDF, 7.6 MB)
A print friendly information sheet about Ombudsman SA.

Complaints Form (PDF, 7.8 MB)
A print friendly form that can be used to lodge a complaint with Ombudsman SA.

Complaints Management Framework (PDF, 332.8 KB)
The key principles and concepts of an effective and efficient complaint management system.

About Ombudsman SA for First Nations people
A video to help raise awareness among Aboriginal and Torres Strait Islander communities about Ombudsman SA as an independent complaints pathway. The video explains what you can make a complaint about, what to expect during the complaint process, and the different ways you can contact Ombudsman SA.

Video resources

About Ombudsman SA (0:59)

Applying for a Freedom of Information (FOI) external review (1:20)

Making a complaint (1:10)

Return to work (2:03)

What is maladministration? (1:20)

What is misconduct? (1:16)

Ombudsman SA for First Nations people (3:25)