Many complaints can be resolved by contacting the agency about the problem.

Before looking into your complaint, we need to know how you tried to resolve it with the agency and how the agency responded.

We recommend that you:

  • call and tell them about your complaint
  • send them an email or letter if needed
  • allow them time to respond, usually 2 to 3 weeks.
  • make note of what you did and when, and keep copies of your communication.

Contact details for South Australian government departments and authorities can be found on the South Australia Government website and contact details for Councils can be found on the Local Government Association of South Australia website.

We will need the following information to assess your complaint:

  • the name of the agency (e.g. government department, statutory authority, council) your complaint is about
  • a clear outline of your complaint
  • the steps you have taken to sort out the complaint with the agency
  • dates of the agency’s acts that you are concerned about
  • other key dates
  • any documents to support your complaint, such as:
    • emails or letters you have sent the agency
    • any responses you have received from the agency
    • photographs (if you have any)
  • what you are seeking.

Complete the online 'make a complaint' form

If you do not have internet access, you can send your complaint to:

Ombudsman SA
PO Box 3651
RUNDLE MALL  SA  5000
(08) 8226 8699 or 1800 182 150 (outside metro SA only)

We will acknowledge your complaint within 3 business days.

If you need help making a complaint, you can ask a representative (such as a relative, carer, solicitor or Member of Parliament) to make it on your behalf.

If you require assistance

Non-English speaking people can get assistance from the Translating and Interpreter Service (TIS) on 131 450.

If you are deaf, or have a hearing or speech impairment the National Relay Service can be contacted on 133 677 (TTY/voice calls) or 1300 555 727 (Speak & Listen).

Next page: The complaint process