Many complaints can be resolved by contacting the agency about the problem.
Before looking into your complaint, we need to know how you tried to resolve it with the agency and how the agency responded.
We recommend that you:
- call and tell them about your complaint
- send them an email or letter if needed
- allow them time to respond, usually 2 to 3 weeks.
- make note of what you did and when, and keep copies of your communication.
Contact details for South Australian government departments and authorities can be found on the South Australia Government website and contact details for Councils can be found on the Local Government Association of South Australia website.
We will need the following information to assess your complaint:
- the name of the agency (e.g. government department, statutory authority, council) your complaint is about
- a clear outline of your complaint
- the steps you have taken to sort out the complaint with the agency
- dates of the agency’s acts that you are concerned about
- other key dates
- any documents to support your complaint, such as:
- emails or letters you have sent the agency
- any responses you have received from the agency
- photographs (if you have any)
- what you are seeking.
If you do not have internet access, you can send your complaint to:
We will acknowledge your complaint within 3 business days.
If you need help making a complaint, you can ask a representative (such as a relative, carer, solicitor or Member of Parliament) to make it on your behalf.