We look into complaints about the Department for Child Protection and other state agencies with child protection responsibilities
Who and what can I complain about?
We can look into complaints about:
- how the Department or agency has responded to notifications of suspected abuse and neglect
- contact arrangements relating to children and young people under the guardianship of the Minister for Child Protection or the Department for Child Protection's Chief Executive
- problems in communicating with the Department for Child Protection or agency
- matters referred to us by the Commissioner for Children and Young People and the Guardian for Children and Young People.
We cannot look into complaints about:
- private health and community service providers (for example, foster care agencies)
- the policies of the Department for Child Protection or any other state agencies
- courts, judges and judicial decisions, such as decisions of the Youth Court or the South Australian Civil and Administrative Tribunal
- SA Police
- commonwealth government and governments in other states
- Ministers and Cabinet
- Members of Parliament
- legal advisers to the Crown
- employer/employee matters
- the private sector, including individuals, businesses or companies (unless they are acting under contract with the Department for Child Protection or other state agency).
