We look into complaints about the Department for Child Protection and other state agencies with child protection responsibilities
Who and what can I complain about?
We can look into complaints about:
- how the Department or agency has responded to notifications of suspected abuse and neglect
- contact arrangements relating to children and young people under the guardianship of the Minister for Child Protection or the Department for Child Protection's Chief Executive
- problems in communicating with the Department for Child Protection or agency
- matters raised with us by the Commissioner for Children and Young People, Commissioner for Aboriginal Children and Young People, and the Guardian for Children and Young People.
We cannot look into complaints about:
- private health and community service providers (for example, foster care agencies)
- the policies of the Department for Child Protection or any other state agencies
- courts, judges and judicial decisions, such as decisions of the Youth Court or the South Australian Civil and Administrative Tribunal
- SA Police
- commonwealth government and governments in other states
- Ministers and Cabinet
- Members of Parliament
- legal advisers to the Crown
- employer/employee matters
- the private sector, including individuals, businesses or companies (unless they are acting under contract with the Department for Child Protection or other state agency).