You can make a complaint or apply for a Freedom of Information external review online using the following online forms:


For general enquiries, you can contact us by telephone between 9.00am and 5.00pm, Monday to Friday (except public holidays).

Telephone: (08) 8226 8699

Toll free: 1800 182 150 (outside metro SA only)


Our postal address is:

PO Box 3651

In person

Ombudsman SA is located at Level 8, 95 Grenfell Street, Adelaide, South Australia, 5000.

Anyone wishing to contact our office, including to make a complaint about a South Australian government department or local council, should do so by using the web form or by emailing us at

If, for any reason, you are unable to contact us by writing, or otherwise consider it necessary to make a complaint in person, please call us on (08) 8226 8699 to make an appointment to visit us in person.

We apologise for any inconvenience caused and assure you that your complaint is important to us.

COVID-19 response

To ensure the safety of visitors and our staff, all visitors to Ombudsman SA must:

  • Wear a mask that covers your mouth and nose at all times, including in the lifts and the building foyer, unless you have an exemption
  • Check-in via the QR code with the mySA Gov app on your mobile phone
  • Maintain physical distance of 1.5m between yourself and others

Please do not visit Ombudsman SA if you are unwell, or have symptoms such as fever, cough, sore throat, loss of taste or smell, tiredness / fatigue, runny or blocked nose, shortness of breath or a headache. If you have any of these symptoms, no matter how mild, please get tested.

We thank you for your cooperation.