You can make a complaint, report or apply for a Freedom of Information external review online using the following online forms:

If you have a general enquiry, you can contact us using our contact us form.


For general enquiries, you can contact us by telephone between 9.00am and 4.30pm, Monday to Friday (except public holidays).

Telephone: (08) 8226 8699

Toll free: 1800 182 150 (outside metro SA only)


Our postal address is:

PO Box 3651

In person

Ombudsman SA is located at Level 8, 95 Grenfell Street, Adelaide, South Australia, 5000.

Anyone wishing to contact our office, including to make a complaint about a South Australian government department or local council, should do so by using the make a complaint form. Public officers and authorities wishing to make a report can do so using the make a report form.

If, for any reason, you are unable to contact us by writing, or otherwise consider it necessary to make a complaint in person, please use our contact us form, or call us on (08) 8226 8699 to make an appointment to visit us in person.

We apologise for any inconvenience caused and assure you that your complaint is important to us.

COVID-19 response

To ensure the safety of visitors and our staff, we request that all visitors to Ombudsman SA:

  • Wear a mask that covers your mouth and nose at all times, including in the lifts and the building foyer, unless you have an exemption
  • Maintain physical distance of 1.5m between yourself and others

Please do not visit Ombudsman SA if you are unwell, or have symptoms such as fever, cough, sore throat, loss of taste or smell, tiredness / fatigue, runny or blocked nose, shortness of breath or a headache. If you have any of these symptoms, no matter how mild, please get tested.

We thank you for your cooperation.