[Didgeridoo playing] [A glowing blue galaxy rotates. An animated Indigenous man appears, sitting cross-legged beneath a night sky. Glowing Aboriginal artwork appears around him.] [Instrumental music playing.] A voiceover begins. Across South Australia, people are going about their lives, raising families, caring for Country, building community, and sometimes, things don't go right with the government. When that happens, you have rights, and there is someone who will listen. [The moon appears, displaying the Ombudsman SA logo.] Ombudsman SA is an independent organisation. We are a free service. We are not part of the government agencies we investigate. We look into complaints about South Australian government departments, local councils and statutory authorities. [The words 'Transparency', 'Fairness' and 'Integrity' appear around the Ombudsman SA logo.] Our role is to promote fairness, transparency and integrity. [The man walks towards the glowing moon beneath a rainbow.] We work independently and impartially for everyone, including you. If something a government agency has done doesn't feel right, you may be able to make a complaint. [The words 'Unfair decision', 'A long delay' and 'Treated poorly' appear, connected by a glowing blue line.] This could be about an unfair decision, a long delay, or being treated poorly by staff. [The words 'Public money misused' and 'Unfair process' appear beside cracking rocks and glowing lines.] It could also be about how public money is being used, or a process that wasn't fair. [The man looks towards the Ombudsman SA logo displayed on the moon.] Before we step in, we will usually ask you to raise the issue with the agency first. We can help you understand how to do this. [A diagram showing three connected steps appears.] Making a complaint is straightforward. Here's how it works. Step one, tell us what happened. Let us know which agency it was, what they did, and when. [The second step displays the Ombudsman SA logo and the words 'Refer', 'Connect' and 'Resolve'.] Step two, we look into it. We might refer you back to the agency, connect you to the right body, or work to resolve it directly. [The third step appears, completing the diagram.] If needed, we can formally investigate. We have strong powers to do that, and we use them when it matters. [The man sits beneath the Ombudsman SA moon, with glowing blue lines extending from it.] At every step, we help keep communication open and constructive. We keep you informed, make sure every party has a chance to be heard, and work to support fair and practical resolution wherever possible. [The man appears against a night sky, with glowing circular Aboriginal artwork behind him.] We've held agencies accountable for how they spend public money, how they engage with community on housing issues, make child protection decisions, and provide access to rehabilitation programs in prisons. We also help people access information held by government agencies. Real outcomes for real people. [Three U-shaped symbols appear, labelled 'Family', 'Carer' and 'Lawyer'.] If you need help making a complaint, you can ask someone you trust, a family member, a carer, or a lawyer to do it on your behalf. We understand that speaking up can feel like a big step. There are protections in place for people who make complaints to us. [The man and the Ombudsman SA moon are connected by glowing waves.] If you are worried about how your information will be used, come and speak with us. [The words 'You have every right to be heard' appear against the night sky.] Mob across South Australia deserve to be treated fairly by government and you have every right to be heard. [Contact details appear on screen.] Ombudsman SA is here for you. No cost, no judgement, just fairness. You can call us on (08) 7322 7020. If you're outside Metro Adelaide, call 1800 182 150. It's a free call. You can also make a complaint online at ombudsman.sa.gov.au or write to us at PO Box 3651, Rundle Mall, SA 5000. [The Ombudsman SA logo appears against the night sky.] Ombudsman SA on Kaurna Country, standing for fairness for all South Australians. [The screen fades to black.] [Music fades out]