Make a Complaint

Ombudsman SA investigates complaints about South Australian government and local government agencies and conducts freedom of information reviews. For more information on freedom of information reviews, or to make an application click here.

If you have a complaint about one of these, the Ombudsman’s office may be able to assist you. Anyone can lodge a complaint, and the Ombudsman can also receive information about State and local government activities confidentially from Public Interest Disclosure.

In the first instance you should contact the department / council / agency you have a complaint about to attempt to resolve your complaint with them directly. If you are still unable to resolve your complaint, please complete an online complaint form.

I have a complaint about

If you require assistance

Non-English speaking people can receive assistance from the Translating and Interpreter Service (TIS) on 131 450.

If you are deaf, or have a hearing or speech impairment the National Relay Service  is available and can be contacted on 133 677 (TTY/voice calls) or 1300 555 727 (Speak & Listen).

Alternative ways to make a complaint

Postal address
Ombudsman SA
PO Box 3651
RUNDLE MALL  SA  5000

Office address
Level 5, Westpac House
91 King William Street
ADELAIDE  SA  5000

Telephone
Telephone: (08) 8226 8699
Toll free: 1800 182 150 (outside metro SA only)
Facsimile: (08) 8226 8602