A complaint can be made about any action or inaction by an agency within the Ombudsman’s jurisdiction. Ombudsman SA may conduct investigations to determine whether the process was reasonable and fair, and that the decision is not unreasonable or unlawful.
If we detect a problem, we may make recommendations to correct the problem. This can involve reviewing a decision, changing a procedure, or some other appropriate remedy. In some cases we may also recommend a refund of payment or an ex gratia payment to remedy any financial loss.
Ombudsman SA may attempt to resolve a complaint by conciliation – bringing both sides together to try to come to a solution. If this route is commenced, then investigation of the complaint is suspended until the completion of this process.
While the Ombudsman has substantial powers, not all issues can be investigated under the Ombudsman Act.