Workers Compensation / ReturnToWorkSA
The Return to Work Act 2014 includes ‘service standards’ and enables a worker or employer who has a concern about compliance with any of the standards to raise their concern direct with the claims agents, ReturnToWorkSA or self-insured employer (as applicable); or to lodge a complaint with Ombudsman SA (see schedule 5 – Statement of Service Standards, Return to Work Act 2014).
The Return to Work Act 2014 provides powers to Ombudsman SA in relation to complaints about compliance with service standards (Schedule 5) and access by a worker to their claim file (section 180).
Please refer to the complaint process section for further information.
To make a complaint, please complete the online form.
Unfortunately Ombudsman SA is unable to investigate complaints about this issue.
The Fair Work Ombudsman can investigate workplace complaints and enforce compliance with Australia’s workplace laws.