Information sheets

Complaints

Information sheet
This information sheet explains the complaint management process.

Freedom of Information

Applying for access to documents
This information sheet will help you to understand your obligations, and those of the agency, when applying for access to documents under the Freedom of Information Act 1991 (the FOI Act).

External review by the Ombudsman
This sheet has been created to assist the parties to understand the external review process under the Freedom of Information Act 1991 (the FOI Act).

‘Sufficiency of search’ reviews
This information sheet will help you to understand what is involved in an external review where the sufficiency of the agency’s searches to locate relevant documents is questioned, and the possible outcomes.

Amending records and adding notations
This information sheet will help you to understand your obligations, and those of the agency, when applying to amend records or add a notation under the Freedom of Information Act 1991 (the FOI Act).

Further information