What is your complaint about?

Banking and financial services

The Financial Ombudsman Service assists consumers who are unable to resolve a dispute with a financial services provider. Their independent dispute resolution processes covers financial services disputes including banking, credit, loans, general insurance, life insurance, financial planning, investments, stock broking, managed funds and pooled superannuation trusts. They also cover estate planning, estate management and trustee services.
http://www.fos.org.au/, phone 1300 78 08 08

The Superannuation Complaints Tribunal is an independent dispute resolution body which deals with a diverse range of superannuation-related complaints and offers a free, ‘user-friendly’ alternative to the court system.
http://www.sct.gov.au/, phone 1300 884 114

The Australian Securities and Investments Commission (ASIC) can take action where a company or individual has not complied with laws that relate to companies, financial markets and financial services in Australia. ASIC can investigate scams involving financial products as well as share market misconduct.
http://www.asic.gov.au/, phone 1300 300 630

Ombudsman SA can investigate complaints about the Super SA board. Please refer to the complaint process section for further information.

Consumer rights

The Commissioner for Consumer Affairs monitors business activates that affect consumers and investigates practices that may adversely affect consumer interests. The commissioner also enforces fair-trading legislation, licences businesses and provides guidelines to traders.
http://www.cbs.sa.gov.au/, phone 131 882

Commonwealth government

The Commonwealth Ombudsman investigates complaints about the administrative actions of Australian Government departments and agencies. The Ombudsman has special responsibilities for complaints relating to the Australian Defence Force, Australian Federal Police, Freedom of Information, Immigration, the Postal Industry and Taxation.
http://www.ombudsman.gov.au/, phone 1300 362 072

Correctional services

The Department for Correctional Services has a Prisoner Complaint Line which is the first point of contact for complaints about treatment of prisoners.
http://www.corrections.sa.gov.au/

Ombudsman SA can investigate complaints about the Department for Correctional Services. Please refer to the complaint process section for further information.

Corruption

It is expected that the Independent Commissioner against Corruption will commence on 1 September 2013. The Commissioner’s appointment takes effect from that date.

In the meantime, if you wish to report:

Discrimination

The Equal Opportunity Commission acts as an impartial third party in handling complaints of discrimination and uses conciliation to try and resolve these. The aim is to bring people together to try and resolve the complaint. If a complaint cannot be resolved, it may be referred to the Equal Opportunity Tribunal.
http://www.eoc.sa.gov.au/, phone (08) 8207 1977

Education and Training

The Training Advocate helps people with questions or concerns about the training system. This includes vocational education and training, apprenticeships and traineeships, internal education, higher education and adult community education. The Training Advocate provides information, advice and advocacy, investigates complaints and monitors the training system.
http://www.trainingadvocate.sa.gov.au/, phone 1800 006 488

The Overseas Students Ombudsman investigates complaints about problems that overseas students have with private education and training in Australia.
http://www.oso.gov.au/, phone 1300 362 072

The Catholic Education Office can work with you to resolve issues with Catholic schools in South Australia.
http://www.cesa.catholic.edu.au/, phone (08) 8301 6600

The Association of Independent Schools of South Australia (AISSA) can assist with complaints about non-government, non-Catholic independent schools.
http://www.ais.sa.edu.au/, phone (08) 8179 1400

Ombudsman SA can investigate complaints about the Department for Education and Child Development; the Department of Further Education, Employment, Science & Technology; as well as Flinders University, the University of Adelaide, and the University of South Australia. Please refer to the complaint process section for further information.

Electricity suppliers

The Energy and Water Ombudsman can investigate and resolve disputes between customers and energy suppliers.
http://www.ewosa.com.au/, phone 1800 665 565

Employment

The Employee Ombudsman provides South Australians with advice and support on workplace issues.
http://www.employeeombudsman.sa.gov.au/, phone (08) 8207 1970

The Fair Work Ombudsman can investigate workplace complaints and enforce compliance with Australia’s workplace laws.
http://www.fairwork.gov.au/, phone 13 13 94

Ombudsman SA can investigate complaints about the Department of Further Education, Employment, Science & Technology. Please refer to the complaint process section for further information.

Gas suppliers

The Energy and Water Ombudsman South Australia can investigate and resolve disputes between customers and gas suppliers which operate in South Australia.
http://www.eiosa.com.au/, phone: 1800 665 565

Guardianship of young people

The Guardian for Children and Young People advocates the rights and best interests of children and young people under the guardianship of the Minister in South Australia.
http://www.gcyp.sa.gov.au/, phone (08) 8226 8570

Healthcare and community services

The Health and Community Services Complaints Commissioner helps people, carers and service providers resolve complaints about most health and community services in South Australia.
http://www.hcscc.sa.gov.au/, phone (08) 8226 8666, or 1800 232 007 (SA regional)

The Australian Health Practitioner Regulation Agency manages investigations into the professional conduct, performance or health of Australian registered health practitioners.
http://www.ahpra.gov.au/, phone 1300 419 495

The Private Health Insurance Ombudsman (PHIO) provides an independent service to help consumers with health insurance problems and enquiries.
http://www.phio.org.au/, phone 1800 640 695

Ombudsman SA can investigate complaints about the administrative actions of the Department for Health and Ageing, and the Local Health Networks. Please refer to the complaint process section for further information.

Housing

The Commissioner for Consumer Affairs is responsible for providing advice on rental properties and offers assistance to tenants and landlords regarding their rights and obligations. Tenancy officers can also provide assistance with dispute resolution and may attempt to negotiate or conciliate disputes. Disputes that are unable to be settled can be taken to the Residential Tenancies Tribunal.
http://www.cbs.sa.gov.au/, phone 131 882

Ombudsman SA can investigate complaints about Housing SA. Please refer to the complaint process section for further information.

Human rights

The Australian Human Rights Commission can investigate and resolve complaints of discrimination, harassment and bullying based on a person’s sex, disability, race, age or sexual preference.
http://www.humanrights.gov.au/, phone 1300 656 419

The Equal Opportunity Commission acts as an impartial third party in handling complaints of discrimination arising in South Australia, and uses conciliation to try and resolve these. The aim is to bring people together to try and resolve the complaint. If a complaint cannot be resolved, it may be referred to the Equal Opportunity Tribunal.
http://www.eoc.sa.gov.au/, phone (08) 8207 1977

Land

The Environment, Resources and Development (ERD) Court is a specialist court dealing with disputes, and enforcement of laws relating to the development and management of land, the natural and built environment and natural resources in South Australia.
http://www.courts.sa.gov.au/OurCourts/ERDCourt/Pages/default.aspx, phone (08) 8204 0289

Legal practitioners

The Legal Practitioners Conduct Board is an independent body responsible for the handling of complaints about lawyers in South Australia.
http://www.legalcomplaints.com.au/, phone (08) 8212 7924 or toll free 1800 337 570

Local Government

Ombudsman SA investigates complaints about South Australian local government agencies. Please refer to the complaint process section for further information.

Media

The Australian Communications and Media Authority (ACMA) is responsible for the regulation of broadcasting, the internet, radio communications and telecommunications. It can investigate valid complaints about online content, including internet and mobile phone content, and enforce Australia’s anti-spam law.
http://www.acma.gov.au/

Mentally vulnerable

The Office of the Public Advocate (OPA) can investigate community complaints or concerns that a South Australian person with a mental incapacity may be at risk of abuse, neglect or exploitation.
http://www.opa.sa.gov.au/, phone (08) 8342 8200

The Community Visitor Scheme provides further protection to the rights of people with a mental illness who are admitted to mental health care treatment centres in South Australia. Community Visitors can refer matters of concern to the appropriate person or body, and advocate on behalf of patients to promote the proper resolution of issues relating to their care, treatment or management.
http://www.sahealth.sa.gov.au/.., phone (08) 8226 0315 or 1800 606 302

Phone, internet and telecommunications

The Telecommunications Industry Ombudsman (TIO) assists small business and residential customers who have a complaint about their telephone or internet service in Australia.
http://www.tio.com.au/, phone 1800 062 058

Planning and infrastructure

Ombudsman SA can investigate complaints about the Department of Planning, Transport and Infrastructure as well as complaints about South Australian local government agencies. Please refer to the complaint process section for further information.

Police

The Police Ombudsman is independent of South Australian Police and accepts complaints against Police officers and other employees of the South Australian Police (SAPOL).
http://sa.gov.au/pca, phone (08) 8226 8677

Public Trustee

Ombudsman SA can investigate complaints about the South Australian Public Trustee. Please refer to the complaint process section for further information.

State government

Ombudsman SA can investigate complaints about South Australian government departments and agencies. Please refer to the complaint process section for further information.

Transport

Ombudsman SA can investigate complaints about the Department of Planning, Transport and Infrastructure. Please refer to the complaint process section for further information.

Victims of crime

The Commissioner for Victims’ Rights assists crime victims in their dealings with police, prosecution, courts, corrections and other public agencies in South Australia.
http://www.voc.sa.gov.au/, phone (08) 8204 9365

Water suppliers

The Energy and Water Ombudsman South Australia can investigate and resolve disputes between customers and water suppliers in South Australia.
http://www.eiosa.com.au/, phone 1800 665 565

Ombudsman SA can investigate complaints about SA Water. Please refer to the complaint process section for further information.

WorkCover

The WorkCover Ombudsman supports the fair and effective operation of the workers rehabilitation and compensation scheme in South Australia through receiving and investigating complaints, reviewing decisions to stop payments, assisting employers to develop their own complaint handling processes and recommending improvements to the scheme.
http://www.wcombudsmansa.com.au/, phone (08) 8463 6593

Further information