Lodge a Complaint

Ombudsman SA can receive a complaint in any understandable form. You may lodge a complaint:

by phoning
by visiting the Office in person (please telephone the office to make an appointment if you wish to submit a complaint in person)
by faxing
by emailing
online at the Ombudsman SA website

Whichever method you choose, it is essential that you attempt to give Ombudsman SA as clear a picture as possible of your complaint.

Obviously the Ombudsman will need your contact details, including a telephone number (and a daytime number if it is different to your home number). If you have an account number or any other reference number from the agency, this should be provided to the Ombudsman.

Please attempt to set out as clearly and as concisely as possible the matters about which you are complaining. Dates of relevant events and names and contact telephone numbers of the agency or other people who may have relevant information would be most helpful. In many cases there is documentation which is held by the complainant and will assist the Ombudsman to obtain a full appreciation of the complaint. Copies of such letters or documents should be provided to the Ombudsman by post or by delivery to Ombudsman SA.

If you put your complaint in writing, please be sure to address the points listed in the online form (below).

You can contact us to lodge a complaint via:

telephone 08 8226 8699 or toll free 1800 182 150

post PO Box 3651 Rundle Mall SA 5000

fax 08 8226 8602

online by filling in the form below

Surname (Required)

First name (Required)

Title (Required)

Address Line 1 (Required)

Address Line 2

Postcode (Required)

Daytime Contact Phone Number (Required)

Evening Phone

Mobile Phone

Facsimile

Your E-Mail Address (Required)

Name of Agency / organisation concerned (Required)

Whom in the agency have you had contact with? (Required)

When did you last have contact? (Required)

/ /

Reference/Account/File number (if applicable)

When did it happen? (Required)

/ /

What relevant documentation do you have? (Required)

Describe what happened (Required)

What have you done to resolve the problem yourself? (Required)