Complaint statistics

 

2013-2014 2014-2015 2015-2016 Change 2014-2015
to 2015-2016 (%)
Approaches 10995 9422 6996 -25.7%
Ombudsman complaints 3090 3364 3510 4.3%
Return to Work complaints N/A N/A 424 N/A
FOI reviews 116 137  131 -4.3%
Total matters  3206 3501 4065 16.1%
Referrals from ICAC 20 30 46 65.2%

Top 3 for 1 July 2015 to 30 June 2016

Government Agencies – complaints received

  1. Department for Correctional Services, 626 complaints (32.9% of total)
  2. SA Housing Trust, 362 complaints (19% of total)
  3. Department for Education & Child Development, 295 complaints (15.5% of total)

Government Agencies – issues

  1. Housing maintenance, 126 (6.6% of total)
  2. Inadequate complaint handling process, 119 (6.3% of total)
  3. Delay/no response to communication, 113 (6% of total)

Local Government – complaints received

  1. City of Adelaide, 135 complaints (14.8% of total)
  2. City of West Torrens 59 complaints (6.5% of total)
  3. City of Onkaparinga, 47 complaints (5.6% of total)

Local Government – complaints received, per / 10,000 population

  1. District Council of Elliston, 65.6 complaints
  2. City of Adelaide, 58.2 complaints
  3. District Council of Coober Pedy, 49.9 complaints

Local Government – issues

  1. Unreasonable enforcement – parking, 182 (19.8% of total)
  2. Inappropriate development allowed, 80 (8.7% of total)
  3. Inadequate complaint handling process, 53 (5.8% of total)

Other Authorities – complaints received

  1. Central Adelaide Local Health Network, 121 complaints (17.5% of total)
  2. Public Trustee, 80 complaints (11.5% of total)
  3. South Australian Civil & Administrative Tribunal, 38 complaints (5.6% of total)

Other Authorities – issues

  1. Failure to act or provide a service, 117 (16.9% of total)
  2. Inadequate complaint handling process, 91 (13.2% of total)
  3. FOI advice, 43 (6.2% of total)

Freedom of Information – external reviews received

  1. Department for Education and Child Development, 19 external reviews (14.5% of total)
  2. Department for Health & Ageing, 12 external reviews (9.1% of total each)
  3. Department of Planning, Transport and Infrastructure, 11 external reviews (8.4% of total)

Further information